exa Casino & Sportsbook Data Care

This page describes what we collect when you use exa and how we keep that data protected. We take your privacy seriously and are transparent about how your information flows through our platform, who has access to it, and what rights you have over your own data.

When you register on exa, deposit funds via DANA, e-wallet, mobile banking, or local payment, or place a wager on Liga 1 or any other market, we collect information necessary to operate our service, comply with anti-money-laundering regulations, and prevent fraud. We store this data securely and do not sell it to third parties.

Our privacy policy applies to all users of exa, whether you access our platform on desktop, mobile app, or mobile browser. If you have questions about how we handle your data, contact our support team. We respond to privacy inquiries within 24 hours.

What Data We Collect at exa

Account Registration and Personal Information

When you create an account on exa, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account. We do not share this information with third parties except where required by law or to process your transactions.

We also collect information about your account activity: login history, device information, IP address, and browser type. This helps us detect unauthorized access, prevent fraud, and improve our platform's security. If you access exa from Jakarta, Surabaya, Bandung, Medan, or Semarang, we may log your approximate location based on your IP address to verify that you are in a supported jurisdiction.

Payment and Transaction Data

When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet, we collect transaction details: the amount, date, time, and payment method. We store this information to process your deposit, calculate your welcome offer, track your tier points, and comply with financial regulations.

We do not store your full payment card or wallet credentials. Payment processing is handled by third-party payment processors who comply with industry security standards. We receive only a confirmation that your deposit was successful; the payment processor retains your payment details.

Gaming and Betting Activity

We collect data about every wager you place on exa: the game or market, the amount wagered, the outcome, the time, and your account balance before and after. This information is used to calculate your winnings, track your tier points, determine your weekly cashback, and settle disputes. We retain this data for at least seven years to comply with financial and gaming regulations.

We also collect information about your gameplay patterns: which games you prefer, how long you play, and when you typically access exa. This helps us improve our platform and personalize your experience. We do not use this data to target you with aggressive marketing or to manipulate your behavior.

KYC Verification Documents

Before your first withdrawal, we require you to upload a valid national ID, proof of address, and a selfie. We collect these documents to verify your identity and comply with Know Your Customer (KYC) regulations. We store these documents securely and do not share them with third parties except where required by law.

Our verification team reviews your documents during business hours. Once approved, your account is marked as verified and you can withdraw funds. We retain your documents for at least seven years for regulatory compliance and dispute resolution.

How We Use Your Data and Your Rights on exa

Data Use and Third-Party Processors

We use your data to operate exa, process your transactions, calculate your bonuses and tier status, and comply with legal obligations. We may share your data with third-party service providers—such as payment processors, hosting providers, and fraud-detection services—who help us run our platform. These providers are contractually bound to protect your data and use it only for the purposes we specify.

Our servers may be located outside your jurisdiction. By using exa, you consent to your data being transferred to and stored in these locations. We maintain the same level of data protection regardless of server location.

Cookies and Tracking Technologies

We use cookies to remember your login information, track your session, and analyze how you use exa. Cookies are small files stored on your device that help us improve your experience. You can disable cookies in your browser settings, but this may affect your ability to use exa.

We also use analytics tools to understand how users interact with our platform. These tools collect anonymized data about page views, click patterns, and session duration. This information helps us identify technical issues and improve our user interface.

Your Rights and Data Access

You have the right to access, correct, or delete your personal data. To request access to your data, contact our support team. We provide a copy of your data within 14 days. You can update your account information directly in your account settings at any time.

You have the right to request deletion of your account and associated data. If you request deletion, we remove your personal information from our active systems within 30 days. However, we may retain transaction records and KYC documents for at least seven years to comply with legal and regulatory requirements.

KYC (Know Your Customer)

Our verification process that requires you to upload identity documents before withdrawal. We use this data to prevent fraud and comply with anti-money-laundering regulations.

SSL/TLS encryption

Industry-standard security protocol that encrypts data transmitted between your device and our servers. This protects your login credentials and payment information.

Third-party processor

External service provider (such as a payment processor or hosting company) that we use to operate exa. These providers are contractually bound to protect your data.

Anonymized data

Information that has been stripped of personally identifiable details. We use anonymized data for analytics and platform improvement without revealing individual identities.

Data Retention and Deletion

We retain your account information for as long as your account is active. If you close your account, we retain transaction records and KYC documents for at least seven years to comply with financial regulations. After this period, we delete or anonymize your data unless we are required by law to retain it longer.

We retain cookies and analytics data for up to two years. You can clear cookies from your device at any time using your browser settings.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. We offer English-language support during standard business hours and email support with 24-hour response times. You can also reach us through the contact form in your account dashboard.

We take all privacy inquiries seriously and respond within 24 hours. If you believe we have mishandled your data, you have the right to file a complaint with your local data protection authority. Our services are available only where local law permits; users are responsible for verifying that their use of exa complies with their jurisdiction's privacy and data protection laws.