exa Casino & Sportsbook Terms

When you join exa, you agree to the terms that govern your account, deposits, withdrawals, bonus claims, and dispute resolution. We've written these terms to be clear about what we do, what we require from you, and how we handle your data and funds.

At exa, we operate a regulated gaming and sportsbook platform serving users in supported jurisdictions. Our services include slot games, live-dealer tables, sports betting on Liga 1 and international tournaments, and esports markets. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and traditional bank transfers through mobile banking, local payment, online payment, and e-wallet.

This page outlines your rights and obligations when you use exa, how we handle your account, what our bonus terms entail, and how we resolve disputes. By creating an account on exa, you accept these terms in full.

Account Opening and Your Responsibilities

Creating Your exa Account

To open an account at exa, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online gaming or sportsbook services. We require you to provide accurate personal information during registration, including your full name, date of birth, email address, and phone number. You are responsible for keeping this information current; if your details change, update them in your account settings immediately.

Your account is personal and non-transferable. You may not share your login credentials with anyone else, and you are solely responsible for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately. We offer English-language support during standard business hours and email support with 24-hour response times.

Account Verification and KYC Requirements

Before your first withdrawal, we require you to complete our Know Your Customer (KYC) verification process. This involves uploading a valid national ID (KTP, passport, or driver's license), a proof-of-address document dated within the last three months (utility bill, rental agreement, or government letter), and a selfie holding your ID against a plain background. Our team reviews these documents during business hours, typically within a few hours on weekdays. Weekend and holiday submissions may extend into the next business day.

We use your verified information to prevent fraud, comply with anti-money-laundering regulations, and ensure account security. Your data is encrypted and stored securely on our servers. We do not share your personal information with third parties except where required by law or to process your transactions.

Deposits and Payment Methods

At exa, we accept deposits through multiple payment channels. Mobile wallets—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—typically settle instantly. Bank transfers via mobile banking, local payment, online payment, and e-wallet may take one to two business days depending on your bank's processing window. We do not charge deposit fees; the amount you transfer is credited directly to your account.

Your first deposit unlocks our welcome offer. The offer is not a fixed amount; instead, we calculate a percentage match based on your deposit tier. You do not need to enter a bonus code—the offer is applied automatically after your deposit clears. To claim the welcome offer, you must complete account verification within a specified timeframe. Bonus funds are subject to playthrough requirements before withdrawal.

Withdrawals and Processing

Once verified, you can withdraw your winnings and bonus funds to the same payment method you used for your deposit. We process withdrawal requests during standard business hours. Mobile wallet withdrawals typically settle within minutes; bank transfers may take one to two business days. We do not charge withdrawal fees.

To request a withdrawal, navigate to your account dashboard and select "Withdraw." Enter the amount and confirm the destination payment method. Your request is then queued for processing. You can check the status in your transaction history. If your withdrawal is delayed or rejected, we notify you immediately and explain the reason. Common reasons for delays include pending verification, insufficient playthrough on bonus funds, or bank-side processing delays.

Our exa Bonus Terms and Dispute Resolution

Welcome Offer and Bonus Eligibility

Our welcome offer is available to new members who complete their first deposit and account verification. The offer is calculated as a percentage match of your deposit; we do not advertise fixed bonus amounts. Bonus funds are credited as non-real balance and are subject to playthrough requirements. You must wager the bonus amount a specified number of times on eligible games before converting it to withdrawable balance.

Bonus terms vary by promotion and are displayed in your account before you claim. We reserve the right to modify or cancel promotions at any time. If you have questions about bonus eligibility or playthrough requirements, contact our support team. We also run weekly cashback promotions tied to your VIP tier; higher tiers earn higher cashback percentages on net losses.

Game Rules and Settlement

All games on exa—slots, live-dealer tables, and sports betting—operate on certified random-number generators or official league data. Slot games display their Return-to-Player (RTP) percentage in the game information panel. Sports betting markets settle based on official results published by the relevant league or tournament operator. Live-dealer games settle in real time as the dealer completes each round.

We settle all markets fairly and transparently. If you believe a market has settled incorrectly, contact our support team with details of the transaction. We investigate all disputes and respond within 24 hours. If we find an error, we correct your account immediately. Our settlement records are final and binding unless we discover a technical malfunction.

Playthrough requirement

The total amount you must wager using bonus funds before converting them to real balance. Requirements are tied to each promotion and displayed in your account.

RTP (Return to Player)

The percentage of total wagered funds that a slot game returns to players over a long period. exa publishes RTP for all slot games in the game rules.

Settlement

The moment a market closes and the outcome is finalized. Your account balance updates immediately after settlement occurs.

Tier points

Cumulative activity credits earned through wagering. Points accumulate over a rolling 90-day window and determine your VIP tier status.

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We reserve the right to restrict or terminate access to users in prohibited jurisdictions.

exa operates under the laws of our registered jurisdiction. Any disputes arising from your use of exa are governed by those laws. If you have a complaint, contact our support team first. If we cannot resolve the issue, you may pursue dispute resolution through the channels outlined in your account agreement.

Data Protection and Account Security

We protect your personal data using industry-standard encryption and secure server infrastructure. Your account information, transaction history, and payment details are encrypted and stored securely. We do not share your data with third parties except where required by law or to process your transactions.

You are responsible for maintaining the security of your account. Do not share your login credentials, and log out after each session, especially on shared devices. If you suspect unauthorized access, change your password immediately and contact our support team. We can help you recover your account and investigate any unauthorized activity.

Responsible Use and Account Limits

At exa, we encourage members to play within their means. Your account includes optional spending tools: you can set a daily play limit or weekly deposit cap in your account settings. These limits are enforced immediately; once reached, exa blocks further play or deposits until the window resets. Many members in Jakarta, Surabaya, Bandung, Medan, and Semarang use these tools as a personal preference.

If you wish to take a break from gaming, you can request a temporary account suspension. We can suspend your account for a specified period, during which you cannot access exa. To request suspension or discuss account limits, contact our support team.

At exa, we are committed to fair play, transparent operations, and responsive customer support. Our terms reflect our commitment to protecting your account, your data, and your funds. If you have questions about any aspect of these terms, contact our support team. We are here to help.